Now Hiring: Disaster Case Manager

Avery County is seeking a compassionate, organized, and mission-driven Disaster Case Manager (DCM) to support individuals and families affected by natural or man-made disasters. The Disaster Case Manager (DCM) will provide direct client services, coordinate resources, and develop recovery plans that help survivors return to safe, stable, and self-sufficient living conditions. In addition to DCM casework, this role will serve as a Disaster Case Manager Lead working to establish DCM best practices across Avery County.

Key Disaster Case Management Responsibilities

• Conduct client intakes, assessments, and develop individualized disaster recovery plans
• Serve as the primary point of contact for assigned cases; advocate for client needs across multiple agencies
• Maintain up-to-date case files, service plans, and required documentation in accordance with funder guidelines
• Facilitate access to disaster recovery services including housing, financial assistance, legal aid, and mental health support
• Coordinate with local, state, and federal disaster relief programs (FEMA, VOAD, LTRGs, etc.)
• Track client progress and provide regular follow-up and support until recovery goals are achieved
• Participate in community outreach and disaster response initiatives as needed
• Collaborate with other Disaster Case Management teams, parishes, and local agencies to ensure holistic service delivery in Avery County
• Uphold the mission and values of ACLTRG in all client interactions and community engagement

Key Disaster Case Management Lead Responsibilities

• Play a critical role in guiding and strengthening a collaborative, survivor-centered disaster recovery program
• Work closely with ACLTRG Executive Director and Associate Director coordinating with multiple community agencies, helping them build capacity, align efforts, and deliver high-quality services to impacted households within a coordinated Disaster Case Management system
• Work with ACLTRG leadership to further the development, implementation, and continuous improvement of the Avery County LTRG Disaster Case Management Program
• Oversee program implementation, coordinate training, support data-informed decisions, and champion continuous improvement — all while ensuring that survivors’ needs and voices remain at the center of recovery efforts

Qualifications

• Bachelor’s degree in Social Work, Human Services, Emergency Management, or related field (required)
• 2+ years of case management or disaster recovery experience preferred
• Strong organizational, communication, and advocacy skills
• Ability to manage a caseload in a fast-paced, often unpredictable environment
• Cultural humility and experience working with diverse and vulnerable populations
• Knowledge of disaster recovery resources, systems, and best practices
• Proficient in MS Office, online case management systems, and virtual collaboration tools
• Valid driver’s license and ability to travel locally as needed
• Commitment to the mission of ACLTRG and respect for cultural identity and values